My Versa Isn't Syncing

[9624]

Versa not  syncing

Moderator edit: Clarified subject

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[SunsetRunner]

A lot of smart watches are not syncing lately. For example, mine started rnot syncing right after I updated the last time. I did a search on the forums and was very surprised at how many people also had the problem whether they had a charge or a versa or an inspire or something I'm not remembering.

[SunsetRunner]

None of this resolves the problem. Now my phone won't even pair with my versa, though it connects with every other device I have via bluetooth.

This is my 7th fitbit and I know the drill on how to resolve syncing issues. I have gone through the entire scenario multiple times over the past 2 days and still no luck. Come on fitbit, can you please acknowledge the issue?

[SteveH]

There does seem to always be an increase in syncing issues following an update to the app or firmware but, strangely, it doesn't seem to affect everyone. Restarting the fitbit seems to have the best chance of a quick fix as far as I can tell.

[SunsetRunner]

It really gets old dealing with a company that has released so many products and so many software updates and still cannot figure out how to get it right. Between that, and the devices lasting 13-15 months on a 12 month warranty, it is a complete joke. Yet, here I am still using it. Next one will be a Garmin. I'm done.

BTW, uninstalled app, restarted phone, reinstalled app and go **ahem** to sync. Is that really necessary every time fitbit does an app update? Yeah, I'm a bit sick of the horrible customer support.

[9624]

Thanks.  I  did that  last  night and it worked for a while now this morning same problem.  SMH

[SunsetRunner]

Fingers crossed but mine is now syncing fine. I lost 2 nights of sleep data, but at least it synced the rest of the data.