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My Versa Lite stopped syncing after the update

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‎05-27-2020 14:19 - last edited on ‎06-21-2020 17:43 by Fitbit Moderator

‎05-27-2020 14:19 - last edited on ‎06-21-2020 17:43 by Fitbit Moderator

Since the last update on May 23, my Fitbit Versa Lite will not sync.

 

 

Moderator Edit: Clarified subject

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‎06-21-2020 17:46 - edited ‎09-30-2023 05:32

‎06-21-2020 17:46 - edited ‎09-30-2023 05:32

Hi there @PrincessSD13, welcome to the Community Forums. Thanks for the details provided in your post, I'll be glad to help you with the syncing difficulties on your Versa Lite.

I wondered if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 and higher, Android OS 7.0 and higher.

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

I'd recommend following the steps provided in this help article: Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-21-2020 17:46 - edited ‎09-30-2023 05:32

‎06-21-2020 17:46 - edited ‎09-30-2023 05:32

Hi there @PrincessSD13, welcome to the Community Forums. Thanks for the details provided in your post, I'll be glad to help you with the syncing difficulties on your Versa Lite.

I wondered if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 and higher, Android OS 7.0 and higher.

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

I'd recommend following the steps provided in this help article: Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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