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My Versa Lite stopped working

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‎07-23-2021 09:37 - last edited on ‎07-24-2021 07:16 by Fitbit Moderator

‎07-23-2021 09:37 - last edited on ‎07-24-2021 07:16 by Fitbit Moderator

Long time Fitbit user here…2 Zips and 2 Versa models have now died. Step average is 10-12K per day, not a whole lot. Why are my devices continuing to fail? Why do I need to do? 

 

Moderator Edit: Clarified subject

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‎07-24-2021 07:16 - edited ‎09-15-2023 06:08

‎07-24-2021 07:16 - edited ‎09-15-2023 06:08

Hi there, @PG-13. Welcome to the Community Forums. We‘re taking into consideration your comments and sentiments in regards to our products and services.

Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

To better assist you, would you mind giving me more details about the issue with your Versa Lite? Is it not counting your steps accurately? If that's the case, please see How accurate are Fitbit devices?

I've moved your post to the Other Versa Smartwatches board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-24-2021 07:16 - edited ‎09-15-2023 06:08

‎07-24-2021 07:16 - edited ‎09-15-2023 06:08

Hi there, @PG-13. Welcome to the Community Forums. We‘re taking into consideration your comments and sentiments in regards to our products and services.

Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

To better assist you, would you mind giving me more details about the issue with your Versa Lite? Is it not counting your steps accurately? If that's the case, please see How accurate are Fitbit devices?

I've moved your post to the Other Versa Smartwatches board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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