My Versa doesn’t display my steps

[Bishaarac]

My Versa stopped displaying my steps or move on to any other displays 

Moderator edit: subject updated for clarity

[Grayboomerang]

Not just you......mine has crashed as well.  I'm sitting here on hold with Customer Service.  I'm getting all zeros with the exception of heart rate which isn't correct

[Bishaarac]

Hopefully there’s an answer to help

Sent from my iPhone

[Rich_Laue]

Hello @Grayboomerang, you say that yours crashed, but no mention of what crashed. The Versa or Versa lite, we or in the Versa hardware board, or was it you Fitbit app on an unknown device that crashed? 

@Bishaarac when you say that the Versa doesn't display steps, are you looking at your wrist or the dashboard on the phone/computer?

[Bishaarac]

I’m looking at the wrist watch the only thing it displays is the time

Sent from my iPhone

[Rich_Laue]

What happens when you swipe up? Have you chosen a watch face that displays steps?