My Versa doesn't set up

[Lesbugr]

Just bought a fitbit versa and it is stuck on "setting up your versa, step 1 of 3. Connecting..." I need help. I have tried everything mentioned in every forum snd nothing is workibg. It keeps getting stuck at the same spot. I left it for 2 hours and still nothing. Help!

Moderator edit: added label

Moderator edit: updated subject for clarity

[Marrrmaduke · Accepted solution]

@Lesbugr Are you updating over bluetooth or wifi? Make sure both devices are extremely close to the router (almost on top of it)to ensure the best network connection. Also, restart the whole process. Reboot your phone, and reboot versa by pressing and holding the left and bottom right button until fitbit logo flashes.

[suzslom]

Having the same issue

[Lesbugr]

Thanks for the reply. I have rebooted both my phone and the fitbit, uninstalled the app from my phone, even took the battery out and it still won't budge past step 1. Starting to get very frustrated. If you have any other suggestions please let me know. Oh yeah I am sitting on top of the router, so I'm not Sure?????


Sent from my Samsung Galaxy smartphone.

[Lesbugr]

Spend all this money for it not to work. Very frustrating. 🙁


Sent from my Samsung Galaxy smartphone.

[Marrrmaduke]

@Lesbugr Can you set the Versa up on other device first? Like other phone or computer?

[Lesbugr]

Apparently my internet is not fast enough. I had to go to a friend's house to download. I got it done. Thanks for replying, and offering advice.


Sent from my Samsung Galaxy smartphone.

[Marrrmaduke]

@Lesbugr Yesss... network connection needs to be really good. I'm glad it worked! 😊