My Versa doesn't turn on

[Jbrasfield4]

My versa just quit working it is linked to my iPhone. The screen doesn’t even light up when I put it on the charger

Moderator edit: updated subject for clarity

[NellyG]

Hi @Jbrasfield4 Try restartingnit several times. If that doesnt help please come back here.

Restart your tracker

[Jbrasfield4]

The face won’t even light up so I can not re start my Fitbit tried holding down buttons and nothing 

[NellyG]

I have flagged a moderator to come and help you

[EdsonFitbit]

@Jbrasfield4 Welcome to the Fitbit Community.

I'm sorry to hear that your Fitbit Versa doesn't turn on. Thank you for restarting your device by following @NellyG's recommendation.

I created a case with Customer Support to evaluate your situation. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

@NellyG Thanks for your support.

If you have any question, please don't hesitate to contact us back at any time.

[Jbrasfield4]

Thank you

[KathyAnn425]

My Versa Lite stopped working when off the Charger.  Everything looks fine when it’s in the charger, but when I take it off the charger, I can not get it to light up and use any features. :(.  What can I do.  When I tried to take it back to Kohl’s, it was after 1 month.  I had it only about 45 days when it stopped working.  😞

[KathyAnn425]

I am having the same issue with my Versa lite. 😞

[soccerchick1129]

hello, I'm having the same issues. Just seeing if you were able to fix it! 

[EdsonFitbit]

@KathyAnn425 @soccerchick1129 Welcome to the Fitbit Community.

Before evaluating other options, please be so kind to follow our instructions to resolve battery issues on this article.

Please let me know if you need further assistance.