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My Versa is counting extra steps

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‎04-14-2019 06:56 - last edited on ‎04-16-2019 08:53 by Fitbit Moderator

‎04-14-2019 06:56 - last edited on ‎04-16-2019 08:53 by Fitbit Moderator

Versa is counting two and three steps for every one step I take.

Does anyone have a solution to this problem?

 

 

Moderator edit: updated subject for clarity

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‎04-14-2019 13:12

‎04-14-2019 13:12

Hi @Diane62, although I don't know exactly what is going on, I would recommend at least doing a restart to see if that helps.

Kristen | USA Cruising through the Lifestyle Forums

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Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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‎04-16-2019 08:52 - last edited on ‎03-05-2026 04:22 by Fitbit Moderator

In response to DramaQueenDiva

‎04-16-2019 08:52 - last edited on ‎03-05-2026 04:22 by Fitbit Moderator

@Diane62 It's great to see you in our Fitbit Community! I'm sorry for the late response. However, I would like to follow up on the steps accuracy issue that your Versa is experiencing.

I'd just like to know if the issue persists or if it got resolved after following the restart process that shared my friend @DramaQueenDiva.

In addition, I'd like you to check out this help article, under the subject "Why does my Fitbit device count extra steps?". You will find extra information and tips about this matter.

Keep @DramaQueenDiva and me posted on the outcome! 😀

JuanJo | Community Moderator

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