My Versa is not tracking the miles correctly

[rockinrobin1204]

Help! My Versa is not tracking the miles correctly. I just went for a walk with my Fiance and his Ionic showed his mileage was 4.5 miles my Versa showed 3.50 miles My steps were 3800.

[LiliyaFitbit]

A warm welcome to the Community @rockinrobin1204! 

I am glad to assist you with your concern regarding your Fitbit Versa tracking the distance correctly. If you feel that your step count and distance are inaccurate, confirm the following are correct in the Fitbit app:

• Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy?)
• Your height (For more information, see How do I manage my Fitbit profile?)

Fitbit devices calculate distance by multiplying your walking steps and walking stride length. Similarly, your running steps are multiplied by your running stride length. Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, see How do I measure and adjust stride length for my Fitbit device?

Keep me posted on the outcome! 

[rockinrobin1204]

I checked all of the above its still not clocking my miles correctly 

[LiliyaFitbit · Accepted solution]

Hi @rockinrobin1204 , thank you for your reply. 

I appreciate your efforts to resolve the issue. Since the issue persists, I've gone ahead and escalated your case to our Support team so they can investigate further. You will receive an email from them soon.

If you have any questions, feel free to let me know.

[rockinrobin1204]

thank you so much I never did receive an email extremely frustrated

[LiliyaFitbit]

Hi @rockinrobin1204, thank you for your reply. 

I am sorry to hear you've never received an email from our Support team. I apologize for any inconvenience, I've shared your post with our Support team and they've mentioned that they have been working with you, please continue the communication through email. I know they will be glad to help you out and provide you a solution. 

I'll be around if you need further assistance.

[rockinrobin1204]

I am confused no one has reacted to me except you 

[LiliyaFitbit]

Hi @rockinrobin1204, thank you for the update. 

I am sorry for any inconvenience with the Support team. They have confirmed that they replied to you today, please be so kind to verify. I recommend checking your spam/junk folders for the email. 

Feel free to reach out if you have any other questions. 

[Bethanylou26]

This is the same for me, went for a run today my Fitbit is telling me 1.00 mile and my treadmill says 1.65???

[LiliyaFitbit]

Welcome to the Fitbit Community, @Bethanylou26.

Thank you for joining the thread and sharing your concern regarding the distance difference you see on your Fitbit device vs treadmill. I recommend checking this post with useful information.  

I'll be around if you need further assistance.

[chelseamerando]

Hello I've been having the same exact problem with my fitbit versa. its using GPS but my workout map summary is not showing up and it's showing that i only walked .7 miles when i really did 1.5 miles. this has been happening alot within the last month. how do i fix this? 

[tecishere]

Its big known problem that doesn't look like its getting fixed any time soon i'm afraid. There's a big thread here:

https://community.fitbit.com/t5/Versa-Smartwatches/Distance-on-GPS-map-doesn-t-match-with-exercise-s...

[NerysNari]

I'm also having this issue. My Samsung health, and zombies run app match but the versa is short on miles. I've also checked the route against Google maps to confirm my GPS is working correctly. Also confirmed my height is set correctly and the app claims to use GPS to set my stride length.

[rockinrobin1204]

I agree the versa does not track correctly, it’s such a shame we spent big money on a product that doesn’t work.

Sent from my iPad

[agrawalsmita]

Can't agree more. Such an expensive product and completely useless. Does not even transfer music, spotify requires compulsory premium account, you always need to have a phone doe GPS. The whole purpose of a wearable is flawed. 

[Lewebster]

My calories are accurate, but steps and miles aren’t showing correctly.  When I hit edit, they show up but only in edit mode. I have tried to reset with no luck.  

[Dianelivesintx]

Hi I've been having the same problem since the last update approximately a week. I've adjusted my stride and still it shortchanges approximately a mile per workout. Please let me know if there's another solution! Awaiting your response in Texas

[Lewebster]

I called Fitbit and they took my info, but really no help at all. I have tried everything and I am pretty frustrated. I was gonna but my husband a Fitbit for Father’s Day, but I think I am just gonna spend the extra and get an Apple Watch 😩😢

Sent from my iPhone

[Dietchar]

I have been running with my fitbit for awhile now. It requested an update and  now my fitbit wont take my milage correctly.  I am taking the exact same routes but now its telling me my 3.5 mile run is only 2 something.  

I loved my Firbit and was going to buy my husband one for Fathers Day, but I see this is a very common issue so I wont be buying one for him. 

[Dianelivesintx]

Try the following:
A. Unlink the bluetooth.
B. Steady hold the bottom left and right button until the Fitbit logo
appears, a hard reset.
C. Then refresh your phone app and double check your pace count.

This worked for me. I love my versa. The tracking portion had me very
disappointed. I just figured it out two days ago. Good luck.
R/
Diane