My Versa keeps going black and won’t restart

[KatieJez]

My versa went black yesterday and will not restart I charged it and it acts like restarting but never finishes it shows Fitbit icon only like on a restart how do I correct 

[ManuFitbit · Accepted solution]

Welcome to the community @KatieJez.

Thanks for the details regarding your Versa.

Please, let me know if you are trying to restart your device as suggested in this article.

I'd suggest you change your clock face.

[KatieJez]

I can’t get anything on the screen I’m able to sync with app but my screen is dead/black when the clock appeared earlier today the screen would not allow me to scroll worried it is dead and needing to be replaced I am lost without my watch / lifeline it is just black now nothing showing - I changed clockface and still nothing on screen