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My Versa's screen broke.

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‎03-08-2019 08:58 - last edited on ‎03-09-2019 07:13 by Moderator Alum

‎03-08-2019 08:58 - last edited on ‎03-09-2019 07:13 by Moderator Alum

OK so my fitbit screen broke and apparently fitbits are now £200 disposable items which cannot be repaired.

 

 

Moderator Edit: Clarified Subject + Word choice.

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4 REPLIES 4

‎03-08-2019 12:00

‎03-08-2019 12:00

@Johnboy100 You mean the screen cracked? I am afraid the warranty does not cover physical damage. 😞

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎03-08-2019 12:30

In response to Marrrmaduke

‎03-08-2019 12:30

No Fitbit said the screen is not repairable. They have no facility to send the watch to for repair even if I pay for it.

Sent from my iPhone
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‎03-08-2019 12:35

In response to Johnboy100

‎03-08-2019 12:35

@Johnboy100 This is correct. Pretty much because everything is glued together. No way really of replacing it.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎03-09-2019 07:21

In response to Marrrmaduke

‎03-09-2019 07:21

Hello @Johnboy100, thanks for joining the Fitbit Community. It's nice to see you around too @Marrrmaduke, thanks for your input about this situation. Smiley Happy

 

@Johnboy100, we really appreciate our members's input and feedback and I would like to thank you for yours. Our team is always looking to improve the Fitbit experience and I appreciate you have shared your experience with us. I sincerely apologize for the inconveniences this issue has caused you, please remember that every Fitbit device comes with a limited product warranty. In case you have inquiries or doubts about what it covers, you can check it on this article: Return Policy & Warranty.

 

Have you contacted our Support Team already? If not, please let us know so we can do it for you in your behalf as they might be able to provide you further options. 

 

Thanks for your patience and understanding, have a great day. 

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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