My Versa's screen is broken

[Nicole.elizabet]

The screen of my Fitbit has been broken. How could i fix that? I live in Panama, can you tell me how to fix it? Please answer me as soon as possible.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Nicole.elizabet, welcome to our Fitbit Community! I'm sorry to hear that your Versa's screen got broken.

In order to avoid any confusion from my end and I can assist you accordingly, please let me know if your Versa's screen got broken physically or if it just stopped turning on.

I appreciate your patience and time with this.

Looking forward to your response.

[Dharani_arjunan]

My Fitbit versa screen broken due to physical damage?? How can I replace screen??

[JuanJoFitbit]

@Dharani_arjunan, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'm sorry to hear that the screen of your Fitbit Versa got broken. Regarding your inquiry, I'm afraid that the screen can't be replaced.

Due to this, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

As a side note, please visit this page for more information about the warranty policies.

I'll be around if any question arises.