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My Versa won't charge

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‎05-20-2020 07:41

‎05-20-2020 07:41

I have a Versa, its always been very reliable , never had any issues until today. It wont charge. I've tried different outlets, I've tried charging it in my laptop instead of a USB port, nothing. I'd be willing to restart the device, if need be but I cant see how to do that. I cant afford to replace the watch, so please advise.

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‎07-02-2020 05:20

‎07-02-2020 05:20

Hi @athenna, it's great to see you in our Fitbit Community! I'm sorry to hear about the charging issues that your Fitbit Versa has experienced. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, charge your watch for the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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