My experience with Fitbit Versa 2 and the Customer Service

[5brokenversa2]

I've had 5 refurbished fitbit versa 2 as replacements to a new Fitbit purchased from a store in Canada. 

The new one broke after a few months if use, it happens, but getting replacements that are refurbished hasn't been helping our issues. The last time we had an issue the agent stated that they couldn't guarantee a new unit but if this one broke, they'll send another one last time. 

Well it's broken. 

I've followed the steps I've always followed. The agent I spoke to said that last conversation with the agent was never documented so they will not send another device.

I'm frustrated. 

On top of that they insist that I cannot talk to a manager or supervisor. 

I was offered a 35 percent coupon but I don't feel like I should spend 65 percent of a new device to correct an issue with the refurbished device. 

With no ability to talk to anyone that can help my hand is being forced to abandon the Fitbit community and put my money where I feel I have support. 

If a Fitbit Rep reads these, I'd appreciate a manager to make contact with us to explain our situation in detail since I can't get through to anyone over the phone. 

Moderator Edit: Clarified subject

[JohnnyRow]

I doubt this is what you want to hear, but with 5 broken fitbits, maybe they are not really "broken" but perhaps there is something in Settings that you are missing that we might be able to help you with if you would describe the problem.