My experience with Fitbit Versa and Customer Support

[VNHH]

The Versa I bought in Nov of 2018 was my first smart watch. The battery quit holding a charge less than 20 months later. I called the customer service and they sent me a “new” ( code for refurbished) one. This watch hadthe same issue, and lasted less than 2 months. I had to stop all the notification features, no messages, call notifications goals reached, sleep habits. Now when I called the customer service, I am out of warranty of the original watch,of course!  I figure I can purchase an analog watch and a 10$ pedometer that will last a lot longer, give me the important information, and is considerably cheaper. Or, I can buy a different brand of smart watch... but I am done with the Fitbit brand! Never again! I think it’s a rip off... cheap products at an expensive price, always trying to up sell for workout programs, community communications, and habit training. They don’t put enough into the product to make the extras worthwhile 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @VNHH, welcome to the Community Forums! 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.