10-09-2020
12:32
- last edited on
10-09-2020
18:21
by
RicardoFitbit
10-09-2020
12:32
- last edited on
10-09-2020
18:21
by
RicardoFitbit
I have a new phone and the Versa will not sync to it. Any chance of adding this phone as a compatible device?
Moderator Edit: Clarified subject
10-09-2020 18:18
10-09-2020 18:18
Hi @SunsetRunner, it's nice to see you again participating here in the Community Forums!
Thanks for your post and for the details that were shared. Even though your phone isn't listed as a compatible device with our products and services, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.
Let me know if further assistance is needed and if you have any additional questions.
10-09-2020 20:19
10-09-2020 20:19
Thanks. I deleted the app, unpaired the phone and Versa. It took some time to sync but it has now. Thank you