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Versa syncing issue with Oppo A91 phone

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‎10-09-2020 12:32 - last edited on ‎10-09-2020 18:21 by Fitbit Moderator

‎10-09-2020 12:32 - last edited on ‎10-09-2020 18:21 by Fitbit Moderator

I have a new phone and the Versa will not sync to it. Any chance of adding this phone as a compatible device?

 

Moderator Edit: Clarified subject

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‎10-09-2020 18:18 - last edited on ‎08-25-2025 09:36 by Fitbit Moderator

‎10-09-2020 18:18 - last edited on ‎08-25-2025 09:36 by Fitbit Moderator

Hi @SunsetRunner, it's nice to see you again participating here in the Community Forums! 

Thanks for your post and for the details that were shared. Even though your phone isn't listed as a compatible device with our products and services, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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‎10-09-2020 20:19

In response to RicardoFitbit

‎10-09-2020 20:19

Thanks. I deleted the app, unpaired the phone and Versa. It took some time to sync but it has now. Thank you

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