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My experience with Fitbit Versa

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‎06-20-2020 07:38 - last edited on ‎06-20-2020 08:41 by Fitbit Moderator

‎06-20-2020 07:38 - last edited on ‎06-20-2020 08:41 by Fitbit Moderator

Im very frustrated that I have been a loyal customer, and when my versa started having a continuous red light, stopped tracking steps, HR, sleep and hourly movement I contacted customer service and was told due to it being out of warranty I would be given the option to purchase another with only a small discount. I have been loyal to you yet as a customer I basically get a brush off to a problem that while I look through the community seems to be a problem a lot of others are experiencing. I treat my Fitbit with great care. I don’t wear it while washing showering or other activities. This doesn’t seem like a problem your customers created, but rather an problem in fit bits mechanics and wiring. Yes, I did take advantage of the discount as I am trying to lead a healthier lifestyle, but **ahem** Fitbit you know times are tough, this will be the last investment I will make with you. You should show some customer loyalty. I am 52 years old and work in a hospital, I don’t really have 150.00 to shell out for a new watch when obviously this is a Fitbit problem that isn’t created by its users. Do better so I can be better. You disappoint me Fitbit you really do.

 

Moderator Edit: Clarified subject

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‎06-20-2020 08:46

‎06-20-2020 08:46

Hi there @nance0767, welcome to the Community Forums. Thank you so much for your feedback towards our Fitbit Versa and our Support Team. Please know that I'll be forwarding your feedback to our team, we are always working on improving our devices and overall environment based on that feedback. 

 

On the other hand, I understand that the outcome of your case with our Support Team uis not fulfilling your expectations, but keep in mind that every case is completely different. For more information about the outcome of your case, you can check our warranty policies here for a better understanding of the resolution they provided to you.

 

I'll be around if you have any questions present.

Maria | Community Moderator, Fitbit


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‎06-20-2020 09:06

In response to MarreFitbit

‎06-20-2020 09:06

Thank you for your reply. My main question is what happened within multiple Fitbits that made the constant red light/battery drain and subsequent break down of these smartwatches? This seems like a bigger issue and I would like to know the reason, and is there a fix so if this happens with my new watch I won’t have to shell out more money for another watch. Again, these watches are an investment, not a cheap throw away gadget. Looking at multiple sights I know this is a Large problem.

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