My experience with Fitbit Versa

[roborob227]

My Versa stopped working.  Meaning, the face went to vertical lines and then to basically nothing a day later.  I called Fitbit support and was told I would get a 25% coupon for a newer purchase.  I was told I have had my watch for longer than 1 year which is the manufacturers warranty.  I asked how long the watch should last and was told .... there is no expectancy.  So, based on that response I am to assume that a device I purchase will last for 1 year but not longer.  It may last longer but no expectation that with regular maintenance or any type of routine cleaning or anything it will last longer than that.  1 year folks is all you have.  Congrats to all you lucky ones out there who have stretched the life to an acceptable level.  For all the others, rest assured you may get a little discount if your watch goes to hell and you can purchase a new one but be aware as you approach your 1 year anniversary.

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there @roborob227, welcome to the Community Forums. I am sorry to hear that you went through that situation with your Fitbit Versa. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

I understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our them again and also, you can check our warranty policies here for a better understanding of the information that they provided to you.

I'll be around if you have any questions present. 

[Justin2121]

Sorry about what you are going through. I really wish I would have seen this community before I purchased my versa 2. This (as well as all the posts about calorie burns being off, screens not working et cetera) is making me very nervous. I guess as you said i just ride it out and hope for the best. Thanks for the information though!