Notifications on Versa Lite constantly will stop working

[Pineapplequeen9]

Constantly the notifications on my Versa lite will stop working. I’ve tried troubleshooting and no matter what I do after a day or two it will stop notifications. But in settings everything will be on. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there @Pineapplequeen9, welcome to the Community Forums. Thanks for the details provided in your post about notifications not coming through your Versa Lite and for taking the time to try fixing the issue prior to posting here. I'll be glad to help you. 

If you're on iOS, please follow these steps: Troubleshooting quick tips for iPhones (Important: Make sure you turn OFF and then back ON the Share System Notifications setting if it is on) and if you're on Android, try: Why are notifications delayed or missing?

Also, I wondered if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 and higher, Android OS 7.0 and higher.

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

In case anyone gets an error message, would you mind sharing with me what's it? Let me know the model of your phone and its current OS.