My experience with Fitbit devices and Customer Service

[Mbee67]

To fitbit users,

Be aware of products sent to you as replacements. I was gifted the versa 2 christmas 2021, I then had it for less then 1 year and the side button had broken. At the time fitbit sent me a replacement versa 2 at the end of october 2022. Now feb 2023 my warranty is void and the company has sent me a faulty product that dies within 6 to 8 hours. I have reached out to customer support and there solution is to offer me a 35% discount. As an customer of fitbit for around 7 years I think there solution is bull**ahem**. I shouldnt be out of a device because they chose to send me a faulty replacement and then proceed to my warranty is done so here a discount when they sent me something broken to begin with. I am very upset about this and I dont think this is the right solution to them making a mistake of sending me a broken replacement.

I have had to contact fitbit 3 different times on this matter and ive even asked to speak to someone higher up and they just say the same thing. That my warrenty is up. I UNDERSTAND THAT BUT MY ORIGINAL DEVICE 

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Mbee67  the warranty is the same now as when I first started using Fitbit devices in September 2013. The original device has a warranty, but any replacement only has the remaining portion of the original device's warranty period. click to read more. Replacements can be new, if they have them in stock when you need it. If not, you get a refurbished device, which often is just a device someone returned for being the wrong size, color or style. Fitbit does check them over before sending them as replacements. Sorry this happened to you.