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My experience with Versa 2 and Customer Service

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‎04-02-2023 08:35 - last edited on ‎04-02-2023 11:35 by Fitbit Moderator

‎04-02-2023 08:35 - last edited on ‎04-02-2023 11:35 by Fitbit Moderator

My last Fitbit versa 2 lasted 1 year, before he had to be replaced. This last one lasted less than one year and died. Won’t even turn on. I was informed that it’s not under warranty. My question is, has anyone experienced their versa 2 devices having such short life span?

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎04-02-2023 11:37

‎04-02-2023 11:37

Hi there, @lilianfreitas. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

 

Regarding to your inquiry, please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

Maria | Community Moderator, Fitbit


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‎04-03-2023 05:08

‎04-03-2023 05:08

I've had mine 2 months and have all kinds of issues. I have started researching their competitors products. It's time to leave Google fitbit.

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‎04-03-2023 15:04

‎04-03-2023 15:04

Honestly, the versa 2 is a total piece of junk now. My time is wrong 4/7 days of the week. If barely syncs, barely any notifications actually work, apps don’t work or sync even if they’re logged in. It’s definitely a deliberate move to phase it out and force you to buy a new crummy device all over again. Support just  sends you yo outdated help pages from years ago. Last time I ever look at a buying a third party device like this. Better to go apple or Samsung as these guys just produce pure junk. 

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