My experience with Versa 2 and Customer Service

[Jodie94]

once again very disappointed with Fitbit, after being a loyal customer for 8 years and buying and recommending to others my Fitbit versa 2 has once again got a software fault and I need to pay for another replacement as it’s out of warranty just like always, I have had 4 different models (the charge, the charge 2, the versa and now the versa 2) and as soon as the warranty it up they break. I have contacted Fitbit support and they have offered me a discount to replace AGAIN! I’m not paying once again to need to replace it. Time to look elsewhere 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Jodie94. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear about your experience with Fitbit devices and our Support Team. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Versa 2 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. 

Note for this kind of inquiries/cases/process, there's no so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. They will tell you what's next! 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

[Jodie94]

That’s funny as I was directed to complain on here by the support team, when I asked to make a complaint   

[Liasam]

Totally agree with you They last for 2 years After warranty expires they get out of order 
I am disappointed….

[HMS58]

My Versa2 died right after the warranty expired. Just like every other watch I've bought. Looks like Planned Obsolescence to me.

[BrooklynKeller]

Yes, that is disappointing.

[Debraj76]

Yep I agree, I'm on my 3rd versa, each time something happens after a couple years, I use mine mainly for my runs and this one is totally making up my route and my pace is over a minute slower suddenly, I've tried reaching out, but they've just said try a soft reset.....which I have, no change. 

I'm looking to head back to garmins....