I purchased my Versa 2 before I upgraded my cellphone. My original cellphone was Android 5. I came up with a workaround where I took my Android 9 tablet to initially set up the connection with the Versa 2. That actually worked. I could then use the Fitbit app on my Android 5 cellphone to sync. Where things started to get dicey was where I also installed the Fitbit app on my Windows laptop, and at that time, there was hardly any difference between the Clock Faces on the Windows app versus the Android app. So, when I played around with installing the Free Clock Faces, I discovered that even though these Clock Faces (apps, really) were free, I discovered that with some of these faces, I could not even go into the apps on the Versa 2 watch.
Fast forward about a month, and I have discovered that the Windows app has far fewer free clock faces than the android app. When I upgraded my cellphone, which is now Android 10, I found out I could fairly easily add a clock face, but whenever I attempted to switch to another of the five available clock faces on the Versa 2 watch using the Android app, the app would go into an infinite loop to re-attempt to load the selected clock face. I had to replace the existing Versa 2 tethered wifi/bluetooth connection with a new one, and then select a clock face from the Fitbit library that matched the one that is on the Versa 2 box.
The lessons learned are many, and are as follows. 1) Set up your Versa 2 ONLY with your Android 7 or later cellphone. 2) Only use the clock face that is the default that is on your Versa 2 that came out of the box or from one of the clock faces in the Fitbit library. 3) Do not attempt to use the Fitbit app on Windows after you have created the connection/synching relationship on your Android phone. 4) Don't play around with any of the free clock faces or even the ones you have to pay for because these apps are constructed by third parties that obviously don't practice test-driven development and continuous release management. In other words, the free and pay for apps have defects in them as you notice that the free ones change quite a bit from week to week, AND you can't use Google Play to pay for the apps that cost you money. 5) If you have an iPhone and haven't yet bought a Fitbit, look no further than the Apple Watch, as the vertical integration and flawless design and extremely minimal defects that exist in the Apple ecosystem will make your health measurement experience a joy.
Going forward, Fitbit is essentially going to be the Google/Android version of a health/smartwatch. I am looking forward to Google working with the Fitbit folks to eventually eliminate all of the defects that are currently in the main Fitbit app (which is realistically going to be focused exclusively on Android), along with all of the mini/sub-apps associated with the Fitbit smartwatch features.
Moderator edit: Updated subject for clarity
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer