My experience with Versa 3 and Customer Service

[Jambojase]

Absolute joke of a company, who continue produce faulty straps for their devices. I have had 3 Fitbit and all straps either tear or loosen themselves over a short period of time. Contacted Fitbit direct only to be offered 35% on a new product. What the hell? I have already bought one which is faulty, why would I pay even more money for another?

will not be buying anymore fitbits in the future and I recommend anyone reading this who is thinking about purchasing one to think again.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Jambojase. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again.