My experience with Versa and Customer Service

[Hoops03]

So recently, out of nowhere, my Fitbit versa decided to stop holding a battery charge.  I contacted Fitbit and of course it’s out of warranty so they offered a discount (which matches their sales right now and can’t be combined with their sales) for replacement.

I have owned a Fitbit since 2014 and am on my 4th one (two fitbit ones, an Alta and a versa...my hubby- blaze and versa two) It seems like every two years they start giving issues and need replacement.  This happened with my husbands watch as well.  

I am so frustrated at replacing my tracker every 2ish years, they are expensive and frankly don’t have the $ to continue.  When I responded to their email with my observations / experience of course there was radio silence.

Has anyone else noticed this trend of the two year quit?  Anyone else use other trackers (Apple, fossil etc) they would recommend? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Hoops03. Welcome to the Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option, which is set into providing as much coverage as we can.

I understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the others. If you have any questions about the resolution of your case, feel free to contact our team back for a further explanation of the information you were provided or you can also check our warranty policies here.

Have a nice day.