help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My fitbit is loosing connection while I exercise.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-17-2019 23:33

‎11-17-2019 23:33

Hi,

 

It happened twice in two weeks that my fitbit versa loose connection while I cycle. I bought the watch Desember 2018, so it is not even a year old. Can I send it in? What should I do?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-18-2019 08:30 - last edited on ‎05-16-2025 10:58 by Fitbit Moderator

‎11-18-2019 08:30 - last edited on ‎05-16-2025 10:58 by Fitbit Moderator

@reneerabie A warm welcome to our Community!

Let me help you with your connection issues. Try refreshing the link between your phone and your Versa by doing the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes