Versa screen went black

[Lewin78]

Super disappointed to find my versa screen black, no lights on back but visible condensation. More disappointing that phone tech confirms its defective but wont replace it. Time for Samsung watch!

Moderator edit: updated subject for clarity

[Rich_Laue]

Their is something being left out @Lewin78 

[JuanJoFitbit]

@Lewin78, thank you for participating in our Fitbit Community. I'm sorry to hear that your Fitbit Versa's screen went blank. I'm also sorry to hear that it's no longer under warranty. The warranty period is good for 365 days, starting from the date of first setup.

I totally understand how you feel about this and I really appreciate your feedback and comments since this helps us to keep improving.

Thank you for your help @Rich_Laue.

I'll be around if any question arises.

[Lewin78]

When it appears to be a known defect of your product you should be making consumers aware. I have read and seen numerous posts of a similar nature...your customer service rep also stated it's a known defect. You expect a product you pay that much for to last simply more than 365 days. 

[JeannaV]

My screen went black too. But I dont have any condensation. It will sync to phone... but wont turn on screen. Tried to restart and doesnt restart. 

[JuanJoFitbit]

@Lewin78 I know how frustrating this is for you. Your feedback is greatly appreciated.

@JeannaV, thank you for joining us in this thread and our Fitbit Community. I appreciate the time spent trying the restart process before contacting our forums.

I'd like you to try one more workaround that has been helpful for this type of issues. Try changing the clock face to one developed by Fitbit, not a third party clock face. After this, check out if the screen turns on.

Let me know how it goes.

[Lewin78]

I have a fitbit clock face???

[JuanJoFitbit]

@Lewin78, I'm sorry for the late response. However, I appreciate your response.

I was able to get in touch with our Support team and was told that they assisted you via phone and offered an option via email. Please reply to  their email if you have additional questions.

I'll be around if more assistance is needed.

[Lewin78]

They offered to let me buy another watch. No thanks.

[JuanJoFitbit]

@Lewin78, I'm sorry for the late response. However, I appreciate your feedback and comments since this helps us to keep improving.

Let me know if any question arises.