My personal experience with Versa - Feedback

[AMBER2540]

3 the Hard way and I'm over it. Fitbit 3rd replacement took its last breath on last week when the Entire Screen came open. Yes it still displayed for 3 days until the battery died. But I refuse to charge it. I don't need my house catching fire over a 200 plus watch. # Fitbit you guys have to do better. Your product is made very cheaply. But yet you're charging a lot of money for what..You get consumers addicted to your product and they crash after not even a year. Only for us to repurchase. Its a PANDEMIC. We don't have $$ to waist. 

Moderator Edit: Clarified subject

Moderator Edit: Label

[RicardoFitbit]

Hi @AMBER2540, welcome to the Community Forums! 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

[Atomic77]

Hi @AMBER2540, I am sorry to hear about your experience with your versa. generally fitbit is a good product. I have had a charge 2 since 2017 with no major issues except for now my screen is scratched up a bit.

[AMBER2540]

I loved my versa...