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My steps incorrect

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‎04-15-2019 12:06

‎04-15-2019 12:06

For the second time since April 2019 my Steps are incorrect for today. I know I on lk y went upstairs twice but Fitbit indicates 16 steps. Please help to correct this. Thanks.

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‎04-15-2019 12:36

‎04-15-2019 12:36

Welcome to the forums!

 

For floors to count you must go up 10 feet in elevation with out stopping or holding on to anything

 

Hope to see you around.

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎04-15-2019 13:00

In response to WendyB

‎04-15-2019 13:00

Hello, 

I am having an issue with my Versa lite.   It was logging my steps with no issue, up until this weekend. I put it on saturday morning [ Idont' sleep with it], and walked from the kitchen to the living room, and it said "congrats you made your 250 steps!"  oh no that was about 8 steps.   
Then yesterday I had it on for several hours while running around the house cleaning, then got on the treadmill and walked for 2.5 miles, and it only logged me as having done a total of 1.0 milel! 

What's the deal here?   This is WAY out of sync.  This wasn't an inexpensive item, and for it to be this inaccurate is NOT acceptable! 

Please advise.

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