help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My versa 2 has stopped working.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-23-2021 02:16

‎09-23-2021 02:16

I upgraded my fitbit last year from a versa to a versa 2 and was having no problems with it till about 4 weeks ago. 

First I had blue lines along the bottom of the screen, then it went all white and now is off. Can't log onto my phone to look or delete apps ect. And also can't factory reset. Do you have any other options for me to try. 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-23-2021 10:21

‎09-23-2021 10:21

Hi, @Davemat19! Unfortunately, other than making sure your tracker is fully charged, I'd say it's time to contact Fitbit Support about the warranty.

MakMak | Community Council

If you find a response useful, please mark it as a solution to help others.

Check out the Lifestyle Forums for ways to get more active!

Best Answer
0 Votes