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Versa 2 stuck on Fitbit Logo

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‎09-23-2021 02:24 - last edited on ‎09-23-2021 09:56 by Fitbit Moderator

‎09-23-2021 02:24 - last edited on ‎09-23-2021 09:56 by Fitbit Moderator

Been with 3 Fitbit agents and done full gambit of resets, however although the steps etc are fully recording on app, the Fitbit face is stuck with the logo only.  It will not accept new face change either.  Probably needs to be returned unless anyone knows more than agents !!!!!

 

 

Moderator Edit: Clarified subject

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‎09-23-2021 10:01 - edited ‎06-08-2024 12:02

‎09-23-2021 10:01 - edited ‎06-08-2024 12:02

Hi there, @Heather515. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

If you haven't done so yet, please follow the steps below:

  • Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-23-2021 10:01 - edited ‎06-08-2024 12:02

‎09-23-2021 10:01 - edited ‎06-08-2024 12:02

Hi there, @Heather515. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

If you haven't done so yet, please follow the steps below:

  • Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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