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My versa doesnt stay connected to my galaxy s10

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Everyday I have to repair my versa to my galaxy s10. Why doesnt it stay connected? And why is it counting steps in my sleep?

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@Lickie1125 Welcome to the Fitbit Community! I hope you're doing well!

 

I will assist you with your syncing issues and steps detected on your Versa. Lets start refreshing the link between your phone and your Versa by going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

 

Regarding the steps, your device will detect the movement of your hands and will translate said movements into steps. You can read more about it here.

 

Let me know how it goes.

Alvaro | Community Moderator

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