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The screen in my versa becomes unresponsive!

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‎05-08-2019 09:51

‎05-08-2019 09:51

When I try to use something on my versa the screen is unresponsive, it doesn't slide or selects any of what I want! I have used my finger obviously and my kid's thougth it might be my fingerprint and still nothing, I have reseted it, turned of, etc. and still has this issue! I only got it in march and already having issues! This is the replacement for a blaze that died after only 2 years 😞 It still syncs but the screen doesn't let me do much

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‎05-09-2019 06:47

‎05-09-2019 06:47

@karlalz It's great to see that you've visited the Fitbit Community!

 

I will assist you with your Versa screen and thank you for restarting your device. Since the issue persist please let our Support team know so they can further assist you. You will get an email from them.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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