My versa is dead

[Rn85]

So, after the last firmware update, today my Fitbit versa dont turn on. And when i try to charge it, nothing, completly dead... know, what can i do? Very sad with this 😔

[NellyG]

Hi @Rn85 Oh no, that is sad. Try restarting it several times even if there is no response. Also try a Semi Factory Reset (see below). If that fails then you are left with co tacting Support.

Restart your tracker  

Fitbit Support  

SEMI FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[Rn85]

It works, i restart the fitbit with the three buttons. Its very strange because i trun it off yesterday and this happens. It has 90% of battery and know has 20%. I do not understand.

By the way, thank you so much for the reply 😄

best regards 

[NellyG]

I'm glad it worked, whatever the reason! 😊