help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My versa is not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-14-2018 08:49 - last edited on ‎06-17-2018 04:15 by Moderator Alum

‎06-14-2018 08:49 - last edited on ‎06-17-2018 04:15 by Moderator Alum

My versa is not syncing the activity minutes I have. It's also not syncing to the challenges I am a part of. It shows it's syncing on my dashboard, but the steps are not transferring to the challenges. The challenges say it's syncing, but the number of steps has not changed since last night. I've logged off, turned off my Bluetooth, and rebooted my phone. None of those have helped! Any other thoughts?

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
4 REPLIES 4

‎06-17-2018 04:16 - last edited on ‎10-28-2025 07:45 by Fitbit Moderator

‎06-17-2018 04:16 - last edited on ‎10-28-2025 07:45 by Fitbit Moderator

A warm welcome to the Community @MaestraV.

Thanks for troubleshooting this by yourself. If your Versa isn't syncing, I recommend taking a look at the Why won't my Fitbit device sync? article and follow the instructions provided there.

I hope this helps, let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎06-26-2018 17:43

‎06-26-2018 17:43

I’m having the same issue 😡😭

Best Answer

‎06-26-2018 19:39

In response to Anuhmay

‎06-26-2018 19:39

Sometimes it takes a while for the Fitbit servers to update the challenges.  Rest assured that those steps are on record and will automatically be added to the challenge, once the servers catch up to it.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
Best Answer

‎06-26-2018 20:00

In response to DramaQueenDiva

‎06-26-2018 20:00

I’m showing this is a bug with the Versa after reading in to it and it seems it’s not being fixed 😞 

Best Answer
0 Votes