My versa screen is not working

[Estefanía48]

Hi, my versa screen suddenly stop working. I tried the reset and did not work. I know is charging although is not shown in the screen, because of the app. 

[Estefanía48]

I also changed the clock in the app and didn't work.

[Guy_]

Press and hold the back and bottom buttons for 10 seconds

until it vibrates or you see the Fitbit logo on the screen

then release the buttons.

[Estefanía48]

Thanks! I already did it and didnt work 😞

[Guy_]

Probably best to contact Fitbit Support directly. They may be able to help you.