My versa wont connect

[Nawaraa]

My tracker is no longer connecting to the app. I tried all the possible options. Re installed the app; restart versa' restarted the phone and bluetooth, it syncs for a minutes but never connect 😞

[Marrrmaduke]

@Nawaraa Are you able to receive notifications? Does it sync throughout the day or when you open the fitbit mobile app? When was the last sync (open fitbit app, tap on Versa and scroll down to the Sync section)? Finally, what phone model and OS do you have and which version of Fitbit mobile app are you running?

[Nawaraa]

Wow, thnx for the quick rrsponse . I am able to sync it occasinally when i restart everything but it doesnt stay connected. Yes i am recieving all the notifications and msgs. My aria 2 is always connected and charge 2 aa well. I am using sunmsung s9+ and my fitbit app ia up to date. Not sure which veraion though.

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[Marrrmaduke · Accepted solution]

@Nawaraa I asked if you could receive the notifications on your Versa because it means there's no issue with the connectivity. By not staying connected do you mean that when you open the app, Versa says connected for a while showing live stats like heart rate and then 'disconnects'? If yes, then that's normal. If you receive the notifications and can sync, then it's ok. Just make sure All-day sync and Always Connected are enabled in the Fitbit mobile app, and that Fitbit mobile app is not being optimized by Android itself in the Battery Settings.

[Nawaraa]

Thank you so much


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[Marrrmaduke]

@Nawaraa You're welcome! 😄

[JuanJoFitbit]

@Nawaraa Welcome to our Fitbit Community! I'm so glad to hear that the information that shared @Marrrmaduke was helpful.

In addition, I'd like to share this help article which contains troubleshooting steps for syncing issues for future references.

Let me know if you have any questions!