Need help syncing my Versa

[irritated99]

I see many people are having the same issue I am having since the last time you sent out an update. My Versa won't sync, hasn't tracked sleep in weeks, this past week it stopped being recognized by my phone. Yesterday it stopped keeping correct time. I haven't had this a year yet! This isn't my first Fitbit, my last one I had for several years before upgrading. What are you doing to fix this problem?

[Odyssey13]

Hi @irritated99  no, Fitbit wouldn't break something to make people buy a new one. Is your phone on the list of compatible devices? click to find out

There was an update for the app.

First, try a restart of your device. If that doesn't help, it's time for customer support.

Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA.

If you're not in the USA or if you prefer an online chat or email, then click for contact options

[N8teGee]

Just to add most of these problems popped up long before the Versa 2 was even a thing, so I agree with @Odyssey13. Fitbit wouldn't purposely break older models and risk their reputation. Why would they want to give the company a bad name, upset the user with the broken fitbit, who would then likely look elsewhere for their next tracker anyway?

[thatgirlkelly]

Same thing happening to me as well. This is my second verse and it lasted 13 months. Ridiculous

[Jwing]

Im about to go on my third Versa. There is a defect with this watch and they aren't owning up to it.

[Jwing]

There are thousands of people having issues. Look under the thread "Versa won't turn on" I get notifications everyday from this thread everyone having the same issue.It's been going on for months and months. They are going to replace the watch with the same - ride out everyone's warranty and wash their hands of it. 

[N8teGee]

@Jwing I'm not suggesting that there aren't any problems, but to suggest the issues are manufactured to boost sales of the Versa 2 is absurd. 

[Rich_Laue]

Have you really counted the amount of users @Jwing having issues? Then compared to the total amount of Versas sold. This is a community forum to help those users with problems, if a user doesn't have a problem then they most likely don't even know about the forum. 

What type of proven record @SunsetRunner i met many users over the past 7-8 years and can count the unsatisfied ones on one hand. Of course their are a few more that i was able to quickly fix. 

How is it that outside of these boards very few actually have issues, but many have the same issue with 3-4 trackers over a few months, while most people go years without issues. 

[SunsetRunner]

[Odyssey13]

@SunsetRunner  those results include images, news, shopping, videos, etc. Hardly an accurate account.

[N8teGee]

@SunsetRunner Must mean the Apple watch is much worse right?..... At least going by your logic anyway. 

 

[SunsetRunner]

Denying the problem by pointing outside is an admission the original problem exists.

If there is no problem, prove it....

How many people post about issues with the updates at the same time stating the fully charged and charging state prior to and during the update operation....yet the update fails across several pathways leading to the same outcome...and what is at the core of the issue going from working to not, app and firmware updates, the common single point of failure.

[N8teGee]

@SunsetRunner Where in this thread did I deny that there are any issues? What I did say was that it was ridiculous to think that any of the issues are manufactured into the devices to force people to upgrade, which is the title of the thread after all. 

[Rich_Laue]

Looking at a community that is specifically set up to receive help with problems is not the best way to assess the spread of an issue. 

[SunsetRunner]

and the issue in question, the manufacturer has no desire nor will to address.

The issue that makes this almost a unique situation across pretty much all manufacturers is that prior to following manufacturer suggested updates, for the most part, devices were working properly.  The high rate of failures didn't come from the functioning devices, they came from modifying them at the direction of the manufacturer.

This isn't a gallon of milk which we chose to drink after the 'best if used by' date...in this instance, the manufacturer contacted us, contacted us, and told us we needed to upgrade this and update that...so we did....and here we are....

[SunsetRunner]

If this isn't the irony of all ironies, I don't know what is....just received this in my inbox....lol

[Marrrmaduke]

@N8teGee wait wait which company makes older devices obsolete by pushing updates and forcing you to buy an upgrade. Wait wait ... What was its name again?

[speds]

I’ve received that email THREE times today as I struggle with this useless watch I’m wearing. Each time I get it I get more and more angry. They’ll probably give me a replacement (like they have for others) to get me through the warranty period. But they will neither acknowledge a problem or solve it. At which point I’m done with Fitbit. I’ve been with Fitbit since their first tracker came out.

[JuanFitbit]

Hi everyone, nice to see you all around. 

Thank for your posts, feedback, and comments. 

Please before we start making any conspiracy theories, please be assure, that we  (Fitbit) haven't blocked or make any model not sync in order to boost the sales. 

If anyone is having a situation, where the Versa is not syncing. Please verify if your mobile device is listed on our list of compatible devices. Remember that the OS should be the following, in order for the Fitbit app to work.: 

• Apple iOS 11 or higher
• Android OS 7.0 or higher
• Windows 10 version 1607.0 or higher

After doing so, please make sure, that no other Bluetooth device, is paired or near the mobile device!

It's also needed, that the Battery Saving mode, and the Don't disturb Mode are off. 

This and further information can be found here: https://help.fitbit.com/articles/en_US/Help_article/1866

Please let me know if anyone of you have any question. 

[speds]

For those of us who have had our

versas for many months (synched to the same hardware which we have been updating with your updates) I seriously doubt compatibly is suddenly the problem....

I’ve been a Fitbit customer through several different trackers . To prove that it’s not my hardware, I just pulled out my old Charge 2, charged it up, added it back to my account and VOILA it’s synching perfectly. It’s clearly the versa that’s the problem.

With this many people having the same problems it’s hard NOT to feel like it s a known issue that’s being brushed under the rug.