Need help syncing my Versa

[irritated99]

I see many people are having the same issue I am having since the last time you sent out an update. My Versa won't sync, hasn't tracked sleep in weeks, this past week it stopped being recognized by my phone. Yesterday it stopped keeping correct time. I haven't had this a year yet! This isn't my first Fitbit, my last one I had for several years before upgrading. What are you doing to fix this problem?

[Caz29]

I had syncing issues with my V1 early this spring. I ended up having to factory reset and completely reinstall the app on my phone. I haven't had any issues since then though.

[JuanFitbit]

@Caz29 , nice to see you back. Thanks for sharing your experience and solution. 

I'm glad that you haven't had any issues with your Versa. 

Hey @speds , thanks for your reply and further information.  No one is trying to hide anything. I shared the information, that is needed to have your devices synced. If by any chance, your mobile device, does not fulfill the requirements, this could be the cause of the syncing issue. 

The list includes all mobile devices that have been found to be fully compatible with the features of our Fitbit trackers and watches and the Fitbit app.
If a phone or tablet has been confirmed by us as not fully supported, this or that device may still function with the Fitbit app, but we cannot warranty a flawless functionality .

Could you please le me know the model of your mobile device, as well as the version of its OS?

I'll be expecting your reply 

[irritated99]

This is my question: my Fitbit has been syncing to my Pixel XL and Pixel 3
XL after that since December. Did you remove all Android devices from your
device list? It worked fine then stopped. It would only fail if Fitbit
dropped Android. Did Fitbit drop Android devices?

[irritated99]

I really want this to be something other than dropping my phone model which
isn't old. I have a Google Pixel 3 XL with Android version 9.

Hope this will help you to help me.

[JuanFitbit]

Hi @irritated99 , thank you for your posts and further information. 

Please be assured that Fitbit did not dropped Android. No devices were removed from the list, but the ones, that the operating system does not qualify for the requirements. 

You can see there, that the Pixel 3 XL is listed as compatible. Also it should work, I'll be glad to help you further. 

I assume, that you already verified, my previous post, with the information of our help site, right?

Please do these steps, some you have already done, but the order is important:

• Make sure that no other Bluetooth device is connected to the phone or nearby. (Headphones, keyboards, etc.)
• Restart your Versa .
• Please on the phone, go to Settings> Bluetooth, and remove all the connections that exist with the device. (Forget device, ignore or unpair depending on the version of the operating system of the phone)
• Turn off the Bluetooth and restart the phone. (switch off and on again).
• When the phone is back on, turn the Bluetooth on again, but DO NOT attempt to connect to the Versa from here.
• Go on the app. From here, try setting up the Versa as a new device.

Let me know how it goes.

[speds]

iPhone 6 Plus and IOS 12.4.1. Everything meeting Fitbit requirements.

My Charge is now working as I reactivated it because the Versa won’t work. But it’s ridiculous I had to downgrade to a lesser product because a less than year old better watch is rendered useless.

[irritated99]

Then they should acknowledge that something in the last patch broke
something and help to remedy the situation instead of asking if the phone
is on the list. They made the change to an environment that was working.
They broke it, now they should fix it.

[irritated99]

I had tried all the Bluetooth connection to phone varietals already, but
not with the addition of adding as a new device. I did as instructed and
not only did it not connect, my app now states I have no devices. I am
almost ready to power up my Blaze and see what happens. Time doesn't work.
It just is not recognized. So frustrating 😡 I didn't make any changes to
device or phone. I can't even use it as a watch!!!!

[speds]

I did the same based on those instructions and now my phone won’t even find my versa now. I had to go back to my charge and it’s working perfectly so it has to be the device.

Sent from my iPhone
Please pardon brevity or any spelling errors/abbreviations.

[Caz29]

Did either of you try factory resetting the watch and/or deleting the app (and all its data) and doing a fresh pairing?

[irritated99]

Does that mean I loose all by data from the last couple of years? Just to
fix something Fitbit caused?

[Caz29]

You would only lose any unsynced data stored on the Versa. Once data is sync to the app it is stored in your profile online. Once you sign back into the app using your Fitbit profile all of your past synced data will pop back up.

[irritated99]

I found the issue!!! Fitbit is going to push all services on a
cost basis. You have to pay for the services. At $9.99 a month or at $79
a year. They only way they can make sure no one getting anything that they
will now charge for, they are forcing Versa owners to set the device back
to factory setting, which removes any apps you had on the device and were
using. Now to get those apps back on y our device, you will have pay more
$$$$. Devious. There had to be a better way to go about it. This is so
underhanded. Grrrrr

I still have a what chat won't connect. I will keep trying

[irritated99]

So, I finally was able to get the Fitbit app to recognize the Vera and
entered the verification number. Now it is just spinning away telling me
"Sorry, the setup is taking longer than usual. Please be patient. We're on
it!"

They are been "On it" for the past 40 minutes and still spinning on
Connecting... I had to get a power cord for my Phone as this is running
down the battery. How long do I let it go? 2 more hours and it will be
the end of the work day and they has been going on in the background all
day.

Also, The Versa keeps dropping the pair and I don't know if I should
restart the app again.

[Jwing]

Yes and what's crazy about this release is that it's having the same problems as the Versa. I met someone in the forum already on his 4th Versa 2

[Jwing]

What if your Versa is completely dead like mine. Also this is my second one. First one same exact problem. 

[Jwing]

Yes, it's the device not the update. Just look under these threads. Versa black screen or Versa blank screen. There are over 50 pages of issues. Im on my third Versa in less than 1 year.

[Jwing]

Hey, all I'm saying is that there is clearly a defect in this product. And they just keep replacing it with the same defective product. It's complete disregard for the customer. I'm about to go on my third Versa in less than a year. There is something seriously wrong with that wouldn't you say? This isn't a cheap watch. 260.00 it should at the very least last 2 years. Mine so far have lasted 2 months max. I'll get another watch and the same thing will happen. Just wondering when they are going to own up to this defect and make it right? Just visit the threads: Versa black screen, Versa blank Screen, and Versa won't turn on and you'll see people on their third and 4th Versa just like me with the same exact issues. Coincidence? No it's not. Each of these threads has well over 50 pages of issues....so while I love the Versa just like the next person, I love it when it works and so far it hasn't worked anywhere near what I would call "well" These issues people are having on this thread....are just a pre-cursor to what's about to happen to their watch. Soon their watch just like everyone else's will be completely dead.

[speds]

They aren’t going to - they are going to issue replacements until 1) your original warranty runs out and then they’ll just offer you a “discount” on a newer model and 2) they run out of their inventory of Versas to replace the dying ones with.

I took their replacement. When (and I do mean when) it cr*ps the bed I’m done with Fitbit. This kind of lack of transparency to loyal customers is not good.

Sent from my iPhone
Please pardon brevity or any spelling errors/abbreviations.

[Jwing]

And YES! I'd be willing to bet money on that....