help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Need help

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-29-2019 12:43

‎08-29-2019 12:43

My account was set up for my first Fitbit versa I set that watch back to factory settings and gave it to my friend because I had a brand new one at home. Now I'm having trouble with the new watch to sync it to my Fitbit app  ?

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎08-30-2019 00:05

‎08-30-2019 00:05

Was your friend around when you tried to set up the new versa? I'm wondering if your phone still has a connection to the old fitbit in its bluetooth settings that blocking connection to your new versa. Try "forgetting" any link to fitbits in the bluetooth settings and try the setup again.

Best Answer
0 Votes

‎08-30-2019 10:28

In response to SteveH

‎08-30-2019 10:28

No she's in Utah I'm in Arizona don't think it's that strong lol I'll try
forgetting and starting again but I'm pretty sure I tried that but I'll try
again
Best Answer
0 Votes