Need to update my confirmation code

[Yvette2]

Got an email from Fitbit that I needed to update my confirmation code. They said to go to my insurance webpage to get the code. Well, I did and entered my updated code. the save button doesn't highlight after I put in code. So I can't save.

Moderator edit: updated subject for clarity. 

[AndreaFitbit]

Thanks for getting back to us @Yvette2. I'm sorry to hear that you're not able to save your updated confirmation code.

I noticed that you already got in touch with our team and are receiving assistance. 

We look forward to get you back on track. 

[Yvette2]

Nobody has gotten back to me on this. I'm patiently waiting for help.

[AndreaFitbit · Accepted solution]

Thanks for getting back to us and for letting us know that nobody has gotten back to you on this @Yvette2.

I understand how frustrating this could be and noticed that your case was escalated to a higher level of support and one of our team members should contact you soon.

We look forward to get you back on track.