06-07-2023 14:20 - last edited on 06-07-2023 17:35 by AndreaFitbit
06-07-2023 14:20 - last edited on 06-07-2023 17:35 by AndreaFitbit
Got an email from Fitbit that I needed to update my confirmation code. They said to go to my insurance webpage to get the code. Well, I did and entered my updated code. the save button doesn't highlight after I put in code. So I can't save.
Moderator edit: updated subject for clarity.
Answered! Go to the Best Answer.
06-12-2023 10:19
06-12-2023 10:19
Thanks for getting back to us and for letting us know that nobody has gotten back to you on this @Yvette2.
I understand how frustrating this could be and noticed that your case was escalated to a higher level of support and one of our team members should contact you soon.
We look forward to get you back on track.
06-07-2023 17:53
06-07-2023 17:53
Thanks for getting back to us @Yvette2. I'm sorry to hear that you're not able to save your updated confirmation code.
I noticed that you already got in touch with our team and are receiving assistance.
We look forward to get you back on track.
06-12-2023 01:41
06-12-2023 01:41
Nobody has gotten back to me on this. I'm patiently waiting for help.
06-12-2023 10:19
06-12-2023 10:19
Thanks for getting back to us and for letting us know that nobody has gotten back to you on this @Yvette2.
I understand how frustrating this could be and noticed that your case was escalated to a higher level of support and one of our team members should contact you soon.
We look forward to get you back on track.