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Never received replacement email

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‎12-23-2019 11:33

‎12-23-2019 11:33

Hey

 

So i got told that i would have a replacement email sent to me, but i haven't gotten it, it's like 30 min ago that i would get one, does anybody know how long it takes? 

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‎12-23-2019 19:45

‎12-23-2019 19:45

Hi @seba161a    have you received the email yet? There isn't a way for any of us on the forums to know how long an email takes to reach you. We don't know the process involved in getting an email with instructions on how to get things started. You'd need to get with support again with your case number.

Stepping in the U.S.A. since September 2013. Android 14

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‎12-24-2019 06:16 - last edited on ‎07-23-2024 12:12 by Fitbit Moderator

In response to Odyssey13

‎12-24-2019 06:16 - last edited on ‎07-23-2024 12:12 by Fitbit Moderator

@seba161a, welcome to our Fitbit Community. Regarding the replacement email that you haven't received, I was able to get in touch with our Support team and was told that they assisted you via chat.

Please reply to them via email with the reference number they provided and they will be happy to follow up and assist you with the replacement process.

Thank you for your help @Odyssey13.

I'll be around if any question arises.

JuanJo | Community Moderator

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