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New Versa 2 - Cannot Connect to WiFi

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‎04-04-2020 11:56

‎04-04-2020 11:56

I just purchased a brand-new Versa 2. Setup has been fine, except that I cannot get it to connect to WiFi. I am running an 802.11n network with WPA2-Personal security and no captive portal on a 2008 Apple Time Capsule. I have literally sat on the floor next to the router/Time Capsule with the watch docked in the charger and it cannot get a connection. The only way I can connect to WiFi is to connect to my phone's hotspot, but even that has only been touch-and-go, and connecting to my phone will not help me to load music onto the watch from my computer's NAS drive.

 

I have tried restarting the watch multiple times, I have forgotten and re-entered the network, I have shut the watch down completely from the settings menu, and I have gone through a complete factory reset. Nothing is helping me connect to my home network. I am beginning to wonder if it is a flaw with the network chip in the watch, especially since it had trouble even connecting to my hotspot while sitting next to my phone. Does anyone have any other thoughts or advice? Thanks in advance!

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‎04-04-2020 13:34

‎04-04-2020 13:34

Is your router 2.4 or 5 GHz? The V2 only connects to 2.4

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Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

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‎04-04-2020 13:57

In response to wtksk8r

‎04-04-2020 13:57

It is a 2.4GHz.

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