New Versa 2 won't sync

[CorkyFL]

I purchased a new Versa 2 to replace my dying Versa 2 which I had for about two years. The replacement is junk. I have an Android S10+ and if it syncs (which is rarely), the syncing and function only lasts for one day. Then I either have to uninstall the app or reset to factory settings. Next, when I look at my Bluetooth settings, it says I need to install the app. But the app is already installed! Now I have the red X of death where it won't sync at all -- even uninstalled the app and the red X is still prominent.

As a test, we tried to sync it with my husband's newer Apple I-Phone and it wouldn't sync to that either. At this point, any solutions beyond throwing it in the trash!

Moderator Edit: Formatting.

[MarkMM]

@CorkyFL Hi. Can you get a refund? The Versa 2 was discontinued a while ago and from what I could find about 6 Months ago, no authorized retailers were still selling them. So I'd be getting one from an unauthorised retailer and likely a refurb if I tried to get another one. I passed. 

You mention the phones bluetooth telling you an app is needed. You can't sync fitbits from bluetooth settings. It has to sync through the Fitbit app. All that aside, have you tried contacting support? Never had the red x here. 

[Marylizzy1119]

It's not your Versa 2..I have one too but ever since the last three app updates it has failed to sync.  I contacted Fitbit and I believe the technician couldn't figure it out so he told me that I will receive and email on advance. When I received the email it said thank you for reporting the issue and they were aware of it and are working to identify a resolution as quickly as possible. 

[Guy_ · Accepted solution]

Hi @CorkyFL - you shouldn't have to factory reset your watch to get it to sync, that process is flawed and can fail.  Only a restart would normally be required.

@Marylizzy1119 - is correct, the release 4 Fitbit app that came out in September 2023 has been plaqued with syncing and other issues ever since.

Once you factory reset your watch you will get the message about an app is needed which means you need to use the Fitbit App to set it up again.

However to do that you may need to logout of the Fitbit App and restart the phone first if it can't find the watch.

Make sure your other phone has no BT entry for your watch (which was probably fine btw and it was just an app issue) before trying a restart with button or another factory reset using the button if it will respond but it may not be possible if a previous factory reset has failed.

[CorkyFL]

So it appears I have a worthless Versa 2 until Fitbit finds a solution. I think I'm done purchasing any version of Fitbit. They normally have a life of 2 years, so it's time to look at the alternatives. I could have purchased the Versa 4, but that got terrible reviews so I stuck with what I knew. What a mistake on my end!

[MarkMM]

@CorkyFL I have a Versa 1,2, and 3 that sync fine. The face fell off my other Versa 1 last weekend. Second one set up fine and syncs fine. I have my main account on 4 phones and no issues.

If you don't mind, where did you find a Versa 2? I wouldn't mind picking up a back-up if I can trust it's not a refurb. Never liked the heart rate performance on the Versa 3.

[MarkMM]

Actually, my issue is my exercise history keeps vanishing. So everything is not perfect. But syncing works. 

[Marylizzy1119]

So many people are having the same problem it's not the watch, It's an app issue and they are working on it..at least we hope. I'm hoping once the app is updated our Fitbit watches will sync.

[MarkMM]

@Marylizzy1119 where's all the complaints from so many having the same issue? I just booted up another phone, logged on, and synced in under a minute. 

[Marylizzy1119]

@MarkMM the complaints were on the latest app reviews.

 

 

[CorkyFL]

I'd be happy to sell my gray one to you at a greatly discounted price. Just curious what phone you use for your watch. I've tried my Android and husband's I-Phone...neither would sync with Bluetooth.

[MarkMM]

@CorkyFL Thanks, but I'd want an unopened retail package, which I'm not convinced you received. Authorized retailers that I could find have stopped carrying the Versa 2 for at least a year now. That's why I wanted to see the store you bought it from.

My Versa is currently on a Galaxy A12, A13, A15, A53, and S21. The Versa 3 was on an S8 for testing on a different account, but that's turned back off for now. All sync.