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New Versa lite shows an error message

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‎09-20-2019 21:39 - last edited on ‎09-21-2019 05:26 by Fitbit Moderator

‎09-20-2019 21:39 - last edited on ‎09-21-2019 05:26 by Fitbit Moderator

I received my versa life and straight out of the box, before doing ANYTHING, I get the error message “data not cleared. Sync and try again”. Is this normal? Why would data need to be cleared if it’s a new device?

 

 

Moderator edit: updated subject for clarity

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‎09-21-2019 05:25

‎09-21-2019 05:25

@IH6 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa Lite since it shows an error message.

 

The message should not appear since it's a new device. However, I'd like you to try a restart. To do so, follow the steps listed in this help article.

 

After this, follow the setup process as advised in this help page.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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‎09-21-2019 13:18

In response to JuanJoFitbit

‎09-21-2019 13:18

Thank you for your assistance. But does this mean the product is refurbished? 

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