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New versa 2 won’t sync

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‎04-23-2021 19:44

‎04-23-2021 19:44

I replaced my old versa 2 with a new one. I set it up today and thought it was working. It will count my steps but when I try to sync it with the app it resets to 9830 steps. I have tried logging in and out of the app. I’ve restarted the watch, I’ve done a factory reset and nothing is working. I got locked out of chat because I tried to many times and when I got someone on the phone he couldn’t understand what I was saying and all I could hear were kids yelling and crying in the background. Seriously that’s their customer service??!! Any suggestions on what could help otherwise it’s getting returned 

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‎04-23-2021 22:50

‎04-23-2021 22:50

I have the same problem with my versa. My wife has the same problem with hers. Constant trouble syncing with Em the app. Been happening for at least a month if not longer. Constantly have to disconnect it from Bluetooth and reconnect it. Or forget get it and rediscover it. This is a complete mess. I think Fitbit as a useful product and company has reached its lifespan. Going to breakdown and buy a stupid apple watch. 

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