help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New versa already got steps on it

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-10-2019 03:43

‎05-10-2019 03:43

Help just got my new versa which is a replacement for my Alta which i loved.  so ive just set it all up and it says i have done over 23,000 steps which i havent.  how can i get it to 0 and start afresh 

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎05-12-2019 15:53 - edited ‎05-12-2019 15:55

‎05-12-2019 15:53 - edited ‎05-12-2019 15:55

Hi @Pinkvodkas , it's nice to see you again in our Community Forums! I am sorry for the delayed response. Let me answer your inquiry about the steps on your new watch. 

 

Congratulations on your new Fitbit Versa! I am glad to hear that you loved your Alta, but now you're about to upgrade your health-tracking experience with your new watch. All of the device's data should be cleared when the device is paired to your Fitbit account. To confirm the steps to set up your device please see this help article: How do I set up my Fitbit device?

 

Your device also resets the data to zero each night at midnight. Please let me know if you're still having this difficulty?

 

I'll be around if you need further help!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎05-12-2019 15:53 - edited ‎05-12-2019 15:55

‎05-12-2019 15:53 - edited ‎05-12-2019 15:55

Hi @Pinkvodkas , it's nice to see you again in our Community Forums! I am sorry for the delayed response. Let me answer your inquiry about the steps on your new watch. 

 

Congratulations on your new Fitbit Versa! I am glad to hear that you loved your Alta, but now you're about to upgrade your health-tracking experience with your new watch. All of the device's data should be cleared when the device is paired to your Fitbit account. To confirm the steps to set up your device please see this help article: How do I set up my Fitbit device?

 

Your device also resets the data to zero each night at midnight. Please let me know if you're still having this difficulty?

 

I'll be around if you need further help!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes