No Bluetooth connectivity

[Knofear099]

My phone and Versa were connected for at least 6 months. last week the connection dropped and I cannot get it to re-pair. I've tried force stopping my app, (which still works), turning the Bluetooth off and on again. I Don't know what else to do

[LiliyaFitbit]

Welcome to the Fitbit Community @Knofear099.

I appreciate your participation in the Forums and sharing the issue you're experiencing with Bluetooth connectivity between your Fitbit Versa and your phone. Thank you for your troubleshooting efforts. I would like to confirm if you refer to the issue with syncing your watch? If so, please try the complete troubleshooting steps from this help article: Why won't my Fitbit device sync? If this doesn't resolve your issue, please let me know the additional details and I will be glad to investigate further. 

I'll be around. 

[Knofear099]

Hello. Syncing is NOT the issue. The issue is that it will not connect via
Bluetooth to my phone. It was working fine and one day last week it just
quit. I have a Galaxy S10e. I have unpaired it repeatedly. The phone will
sometimes show it connected but the versa says it is not and it will not
display new texts. Sometimes my phone tells me the versa is not available
for connection but they are literally side by side.
Thanks for your help.

[LiliyaFitbit]

Hi @Knofear099, thank you for your reply. 

Thank you for letting me know that your device is syncing, I appreciate the additional details. I understand that your Fitbit Versa sometimes will not display notifications and recommend checking this help article with the complete troubleshooting steps: My Fitbit device isn't receiving notifications from my phone. 

Please keep me posted.

[Dutch53]

EXCUSE ME LililiyaFitbit have you been reading any of the other posts about the syncing problem since the update? 

I started experiencing the same thing today, after updating, and found the posts immediately. I tried everything you've suggested. Please don't tell me the same thing. 

What I'd like to hear is that the programmers are working on an update and will have it ready yesterday. 

Respectfully, I can't get another tracker because I spent more than I can afford on this one, and I have had it just past my warranty. It shouldn't break down for years. 

Please fix this! 

[Cole625]

I'm having the exact same issues with my versa. It worked great until recently. Customer support says they're working on it.... I think we're all beyond frustrated.