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No active minutes

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‎01-30-2020 01:41 - last edited on ‎01-31-2020 10:07 by

‎01-30-2020 01:41 - last edited on ‎01-31-2020 10:07 by

My versa 2 did record active minutes but has now stopped working . App is up to date. Can anyone help with this problem?

 

 

Moderator edit: subject for clarity

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‎01-31-2020 11:33

‎01-31-2020 11:33

Welcome to the Fitbit Community, @Lcback.

 

I appreciate your participation in the Forums and sharing that your Versa has stopped tracking your active minutes. Thank you for confirming that your app is up to date. I recommend restarting your watch by following the steps from this help article: How do I restart my Fitbit device? and confirming if your watch is updated to the latest version: How do I update my Fitbit device?

 

For more information about how the active minutes are calculated, please see this help article: What are active minutes?

 

Let me know if the issue persists, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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