No device found

[jwalk2016]

Hello all

i have a versa which is around a year old. It has always worked perfectly up until about 4 days ago when it has started saying no device found when I try to sync with the app on my phone. I have a Samsung S10. Both the Fitbit & app have been updated to the latest versions. I have followed all the trouble shooting advice I can find on here but nothing works. I have downloaded the Fitbit app onto my iPad & get the same result (no device found) so it is clearly the Fitbit itself & not my phone. The Fitbit will just randomly start syncing at a later point in the day.

any advice is much appreciated!

thank you.

[EdsonFitbit]

Welcome to the Fitbit Community @jwalk2016. Sorry for the delayed response.

I regret to hear that you experienced difficulties to sync your Fitbit Versa. Thank you for trying to resolve the issue before contacting us.

This information was sent to Customer Support to find a solution to your case. It seems they have been in touch with you recently. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience.

If you have any question, please don't hesitate to contact us back at any time.